Comments on: Houston Garden Centers – You Have Unhappy Customers!

By: frank

frank — Fri, 24 Jun 2011 09:37:22 +0000

for your information the blond women in the commercials Kim is the owners oldest daughter and her and her two younger sisters along with there father all own the 22 Houston Garden Center locations.

By: Sam Morella

Sam Morella — Thu, 26 May 2011 15:50:14 +0000

Unbelievable bad concerns for average customer compaints….

I do not believe that Matt or Kim actually owns these centers?

If you know who owns these stores,,,please let me know,

Thanks,

Sam

By: David French

David French — Tue, 19 Apr 2011 15:33:27 +0000

I bought 80 pieces of sod the other day. The guy was picking them up by one end and I noticed the pieces where falling apart. I first thought this was due to the way he was picking them up. The grass looked green but the dirt underneath seem to be drier and all cracked. I ask him if we could get it from other pallets which he said they were all the same. He no understood English very well. Some of the other pieces were falling apart but I figure the most were okay. When I got home unloading…the really noticed how bad of shape they were all in. I stopped unloading and drove back with the pieces still loaded on my truck. I ask them if they could exchange these with others from another pallet. Marco the manager of this store at Hwy-6 and West Little York, was rude and said no exchange or refund and told me to call the main number. The next day I did and talked with “Jennifer” she was as rude and just kept saying…No exchanged or Refund, even with the inferior product, not as advertised, Deptive Trade practice. I have now filed a compliant with Better Business Bureau.
I just don’t know how this company stays in business…

By: Marla

Marla — Mon, 11 Apr 2011 01:44:15 +0000

April 3, 3:50 PM. I stopped by the local Houston Home and Garden in search of an insecticide for my house plants. When standing in the aisle by the products a male employee passed by me so I stopped him to ask if I could get some help in that department. He pointed to a man with a orange vest telling me to ask him as he is the manager. The man was standing and doing nothing so I asked him if he could help me. He said no and asked me to direct my question to a woman in another orange vest a few yards away who was helping another customer. I walked over to her, waited until she was finished with that customer, then asked her to help me with the pesticides. She became angry at me, pointed to the manager who had sent me over to her and said he would help me. I said, “wait a minute, he just said you would help me! She said no that he was in charge of that area’” and stormed off. Needless to say manager one was walking away by this point. So I followed manager two, asked her what her name was and left the business.

I refuse to give my business to an establishment with such poor customer service. Regardless of their nationality. I was shocked to find that if you go to Houston Garden Center online there is no way to contact them directly to lodge a complaint either. Folks stay away from the HGC at Westpark and 610. I got exactly what I needed an all kinds of help at the Home Depot right behind it!

By: Rich cervi

Rich cervi — Fri, 01 Apr 2011 17:13:01 +0000

Houston garden center is the worst co. In Houston if you have a problem it’s your proplem Corp. Customer service is the very worst how matt can sleep at night is beone me they lied about the bamboo not being invasive. It is!!!! I have the facts to prove it and will get the news station involved to investigate Matt and his operation . as a retired CEO ..Matt your lacking morals.

By: cathy

cathy — Mon, 28 Mar 2011 02:23:43 +0000

I just read this blog and all of it is true. I don’t think we will be going back to HGC either. We are tired of the rude people and the blank looks when you ask a question. We were there today at the one at I-45 in Spring and of course for the second time this month they did not know their merchandise and didn’t care. We went to the one on Holzworth and asked about a citrus tree. Finally a man that did speak English said he would go check. He comes back and told us “No they didnt have it and never did” My husband in the meantime found one and told him so he disappeared. Upon checking out, I asked the girl for an entry form for the new contest that they even had a sign for. She looked at me blankly but finally poked around then yelled in Spanish at someone but didnt say anything to us. We asked again and then she said that they didnt have any. Why doesnt HGC have someway to contact them? Anyway, this is the last straw, we have had enough.

By: Linda

Linda — Wed, 23 Mar 2011 21:41:14 +0000

I just left the 290 and barker cypress location where the guy charged the lady 12.99 for 2 different plants and she showed me the receipt because we were buying the same plants. The container said they were 16.99 each. When I got ready to check out the lady was gone and the girl checked me out and I said he just sold the lady that was just here the same plants for 12.99. They proceed to show me the signs……then all of a sudden this lady stopped speaking the little English that she knew……..If everyone stopped shopping as I WILL there then THINGS WILL CHANGE OR GO OUT OF BUSINSS..,….THIS IS UNEXCEPTABLE. To them this is the way you run a business…..NOT SO.

By: David

David — Mon, 14 Feb 2011 14:22:19 +0000

Ditto; bought a pot for $100. Tried to return it 3 hours later because it did not fit. No good deal (which it wasn’t anyway) goes unpunished. Anyone want a nice planter for $80?

By: Caitlin

Caitlin — Thu, 30 Dec 2010 18:29:19 +0000

My husband and I bought a Christmas tree from the Houston Garden Center’s Katy Location. Two weeks later I found ticks crawling all over the room where the tree was and the surrounding two rooms! The ticks were crawling off of the tree and onto my carpet! We were told by the manager at the location we purchased the tree from to contact Matt Hooper at the corporate office. We called them 15 times, left a dozen messages and never received a call back. Everytime we called (no matter what time of day it was) Mr. Hooper was ‘not in’.
The lady who answered hung up on us a few times and said that she “didn’t have time to deal with this”.
They were incredibly rude to us and would not return our phone calls. I started off being upset about paying $60 for a tick infested tree and became more upset when they treated us horribly and would never call us back (and hang up on us at that).
I would caution anyone buying products from this company to either think twice before shopping their or check your merchandise carefully for ticks and other critters.

By: Frank

Frank — Sat, 18 Dec 2010 20:07:54 +0000

Wow, I wish I would have looked up HGC before going. What a terrible time I had. We did not get any help, when we did he did not speak any English. When we checked out I started making jokes about no one speaking English, but not to worry, no one understood me. This was my first and last time to visit HGC. Then to top it off the Idiot who loaded my tree broke the top off and then ask “is this ok”. I did not have the time to check my Rosetta Stone, so I just left. This was in Pasadena. Please go to Lowes or THD. Don’t waist your time unless you work at a 4 star hotel, because you won’t understand the help! Good luck to these turds. They are going to need it. Merry Christmas!

By: Carolyn Renick

Carolyn Renick — Tue, 07 Dec 2010 17:21:20 +0000

Same experience with HGC in Webster and League City! The cashiers were rude, speaking Spanish to one another, and obviously laughing at us.
The Cashier charged me for 2 tree stands, and a tree. Instead of crediting me for 9.99, she credited the entire purchase which was 70. Then reran the entire thing again. I was not happy and explained that the bank would take several days to give me a credit! Manager called someone (I guess his boss). They said to inform me that my bank wouldn’t take several days to credit my purchase back. Ugh!!
Anyway, the Cashier was never apologetic or showed anything except snobbery. I don’t understand this!! She speaks no English,
works here in America, yet chooses to treat me with prejudice?!!
Never shopping there again!

By: Donna

Donna — Sun, 28 Nov 2010 00:25:40 +0000

I, too, am very ticked! I just bought a Christmas tree at the Houston Garden Center on 249 by Tomball, and not for the $29 as advertised (if I understood the very broken English he spoke, I was told those were for the small trees only). It was on a 3 legged stand they hammered into the trunk of the tree, so it was standing straight when we looked at it. When we got it home, could not get it to stand in a water filled stand for anything. The trunk is so curved it will never stand! We took it back, they refused to do anything….no trade, no refund! Basically said you bought it, it’s yours, too bad. And for some reason there is no “contact us” on their website….wonder why! They have totally lost all my business and I used to buy a lot there! I agree, quit being cheap and hire English speaking people and have a better customer relations!!

By: yvonne

yvonne — Sun, 03 Oct 2010 12:51:58 +0000

what i was upset about is when HGC has a sale the prices are up-ed’ I caught 2 different locations doing that. Price mark-ups are unlawful I thought. The locations i was this being done was 59 and westpark and 45 and 646. as soon as the employees say me they stopped and smiled like chase cats.

By: Rhonda

Rhonda — Mon, 27 Sep 2010 15:31:30 +0000

Last weekend I went to the HGC at Westpark and 610 to purchase weed cloth. I know all of the issues with HGC, they don’t answer their phones, you’re on your own selecting plants, they bring in plants not well suited for zone 9, they raise prices before they go 50% or 70% off, etc. However, my issue is that I was overcharged. I tried to call them that day, but the customer service mailbox was full. I left a message with a person at the business office, but they never called back. I went back the following Saturday to get back the money I was overcharged and they refused saying they could only offer me a store credit. In fact, the manager, Lily, wouldn’t even speak with me. I called the business office this morning and they said they will refund my money, but who knows. When they initially opened, they had a lot of plants and were less expensive. Now that other nurseries have closed, they have raised prices and customer service is nonexistant. It’s a little further for me, but I’ll go to Great Western Growers from now on. The difference between them and HGC is day and night.

By: dd

dd — Sat, 04 Sep 2010 16:31:32 +0000

i love hgc as well. try the one on 249 south of tomball. know your plants, familiarize yourself with prices and you’ll come out with great plants, great prices. i only shop 50% & 70% off sales, and have never had a problem with unfriendly associates.